Terms and Conditions of sale Livingroc.net
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AXLOBE INTERACTIVE - 4916 26th Street W - BRADENTON - FLORIDA - 34207 - USA
1. Acceptance of Terms
The customer acknowledges having read, when ordering, the special conditions of sale stated on this screen and expressly accept them without reservations. These general sale conditions, the contractual relationship between AXLOBE INTERACTIVE LLC - LIVINGROC.NET and its customers have to be accepted by both parties. These terms and conditions shall prevail over all other conditions contained in any other document, unless prior express written consent. By purchasing and Installing one of our creations ( products) you agree that AXLOBE INETRACTIVE LLC livingoc.net, its deamers , employees cannot be held responsible for any liabilities,accidents misuse of products or damage caused. During Installation NEVER use any OIL based products on Natural stone products.
2. Products and Photos Policy
AXLOBE INTERACTIVE LLC - LIVINGROC.NET reserves the right to modify or change without notice Products or services provided in its catalogue.
The photos you see online illustrating the products taken with extreme care by our Founder CEO - Florent LEPVREAU are not included in the contract because any product itself may vary from block to block as only mother nature decides what you may receive (each creation is unique). If you are not satisfied with your purchase, LIVINGROC - AXLOBE INTERACTIVE LLC cannot be held responsible. The majority of products offered to our customers by LIVINGROC - AXLOBE INTERACTIVE LLC are available in our warehouse. In case of non-availability of the ordered product. The back remainder will be delivered later as soon as we can... In case of non-acceptance by the customer of delivery imposed by the unavailability, AXLOBE INTERACTIVE LLC offer a replacement product to the customer who can accept or reject it, in which case it will be refunded. AXLOBE INTERACTIVE LLC however agrees not to modify the specifications of products or services previously ordered by the customer. Due to the natural character of the stone the products, marketed by LIVINGROC - AXLOBE INTERACTIVE LLC, may experience changes in color up to 30% and more sometime, veining, texture (shells, knots, bumps, flames) this cannot be used as a ground for refusal of goods, unless the customer wishes to exercise his right to withdrawal (30 days) and return, at the customers expense, the goods to our warehouse (see returns and refund policy in point 5). All our products have a mesurement tolerance of 1,5 cm - and up to 5" on our dimensions.
3. Control and orders
The automatic registration systems are considered as proof of content and date of the order. LIVINGROC - AXLOBE INTERACTIVE LLC confirms the acceptance of the customer's order to the email address given. The sale will be concluded only after a phone call confirmation from our customer service to make sure every details he has given is correct. In case of error in the delivery address or disconnected phone number or email address the order won't be shipped and the order place on hold. The seller can not be held responsible for the impossibility in which he could be to deliver the product..
The sale will be concluded only after the confirmation of the order. AXLOBE INTERACTIVE LLC reserves the right to cancel any order from a customer with whom there is a dispute over a previous order payment. The information given by the buyer when making an order is this: if an error in the buyer address, the seller cannot be held responsible for failure in delivering the product.
After confirmation of the order, LIVINGROC - AXLOBE INTERACTIVE LLC undertakes to deliver to its carrier, all items ordered by the buyer within a maximum period of six to fifteen business days, if the product is in stock. Delivery times are based on transports. The times indicated on the website are for guidance only and are in working days. Delivery will be made in the indicative deadlines agreed with the customer after receipt of approval of payment center or credit company.
The transporter is tied by contract with LIVINGROC - AXLOBE INTERACTIVE LLC to deliver the order to the address provided by the buyer. In the case of a transport system called cash on delivery (COD), the customer agrees to pay the carrier or his representative the full amount specified in the order confirmation. For deliveries outside mainland USA , the customer agrees to pay all taxes due on the importation of goods, customs duty, vat and other taxes payable under the laws of the country where the product will be taken. Unfortunately some US mainland remote areas (zip code) are not covered by our LTL delivery services (please call our customer service ), but may deliver to the nearest warehouse.
The goods travel at the buyers risk. This is why it is imperative to unpack your order in the presence of the carrier and report any damaged product (not just the packaging). The customer agrees to make a full inspection at the reception (check the number of products delivered and the condition of the goods) in the presence of the deliveryman. In case of damage (spoilage) or missing item, the customer will report it on the receipt to be able to obtain a replacement, (Reservations must validated by the driver). Fedex orders please inspect within 2 days of delivery.
We don't make any partial delivery on LTL FREIGHT orders over 150 pounds - for example: if a customer order 6 chairs + a round table top and 3 chairs are in back order , the whole shipment will be released once the 3 remaining chairs are back in stock
Absence during the delivery: All deliveries require a signature. If you are absent when the goods are delivered, the delivery team will leave a card with a phone number to call in your mailbox to arrange another delivery date. Please note that additional charges will be added in the case of a second appointment between $150 and $300 USD most of the time by carriers.
Eg indication of the number of missing packages, crack on the product, visible shock etc...
In the absence of specific reserves, written on the receipt or received, the client acknowledges having received a delivery according to the order and in good condition, thus preventing any further claims.
Be careful, especially do not register on the delivery docket "Under reserves " or even " under reserves of unpacking" to unpacking". Indeed, the reserve has no legal value. No compensation or exchange could then take place. The customer must indicate clearly the nature of the reserve or reject the product.
The customer has within 3 days to make a claim with the carrier in case of product missing or damaged. It is necessary to confirm these reservations by registered mail return receipt to:
AXLOBE INTERACTIVE LLC In all cases, for any problem or worries, please contact our Living'Roc customer service. We will try our best to resolve the matter. DHE LTL DEPENDABLE will deliver. It is carried out according to the time slot provided with the customer by delivering the product directly to the addressee, or in his absence, another authorized person by the customer.
The possible delays do not entitle the buyer to claim damages.
DHE LTL DEPENDABLE and FEDEX GROUND makes deliveries in the contiguous 48 states , Hawaii, Alaska and others international countries. Shipping charges on orders delivered outside the 48 contiguous United States and Canada are calculated on a case-by-case basis. Simply place your order online or call us and we'll contact you with the shipping quote for your approval before shipping your order. Because import fees, brokerage charges, and government taxes are constantly changing, AXLOBE INTERACTIVE LLC - Livingroc.net shipping quotes and charges do not include these fees. Unless otherwise stated on the quote, payment of these charges is the sole responsibility of the customer.
Acts of God, Pleas of necessity release the seller from its obligation to deliver; war, floods, natural disasters, riot, fire, strikes, accidents, and the impossibility of being supplied. For reasons of availability, an order can be delivered several times to the customer. The customer only pays for one delivery (applicable to free shipping as well). If the customer wishes 2 places of delivery, there will two orders, with delivery charges. The carrier does not deliver inside homes, offices, or apartment buildings, However they will deliver to the address indicated on the delivery order. The carrier will deliver to the customers curbside or driveway. We always offer a lift gate delivery on orders over 150lbs for your convenience. Once delivered and inspected the customer then signs the delivery receipt.
A special delivery can be made on customers request.
Re-consignment: Once your order has been processed and shipped there would be a "Re-consignment" charge starting at $75 and up based on the address and zip code, on any order needing an address change.
5. Return and Refund Policy
Return and refund: We want you to be satisfied with your purchase. Otherwise, you can ask for, exchange or refund your purchase within 30 calendar days of delivery. This period starts from the date of delivery of the customer's order. All returns must be reported prior to our Customer Service and email to contact Livingroc.com.
If you're unsatisfied with what you've received, RETURN costs and RESHIP costs for any exchanges are always the responsibility of the consumers even for those who've been qualified for free shipping (over $1700).. Living'ROC will refund or exchange minus shipping ( Custom quote) and restock fee of UP TO $75.00 per piece. Refund will be given maximum 30 days after the product is checked by the Living'ROC sales department.
Returns must be made in original packaging in perfect condition (foam inserts, cardboard box, in wooden crate) to our Nebraska warehouse, photos will be required of condition of product and packaging. We recommend the returned goods are insured. We will not be liable for any loss or damage during the return or damage related to a third party. Refunds will be made after receiving the items, a confirmation e-mail will be sent indicating the amount of the refund.
Our Policy Overview
« We want all our customers to be able to buy with confidence ; we will do our best to answer to your quality expectations ; in any situations, call us first before complaining somewhere else. »Violations of this policy may result in a range of actions, including Feedback removal, cancellation of return requests, limits on overall buying activities on our websites, and account suspension. Demanding a partial or total refund or discount under threat of negative Feedback, low detailed seller ratings online, or opening a charge back case isn’t a behavior we allow. Unpaid items : It costs LivingRoc time and money and holds up inventory. The unpaid item policy helps create a safer and more successful buying and selling experience.
All prices are quoted in US dollars. The sheets on the product price includes transportation "at the door" (without mounting goods) if the total amount of the order is greater than or equal to USD $1700 excluding taxes ( one time per customer and per order = in case of any returns "exchange" the reship is not free of charge). In the opposite, case (below USD $1700) transport costs are added to the shopping cart page when ordering. The grand total price indicated in the order confirmation is sales tax (if your delivery address is in CA-NE-FL), handling, packaging and storage of goods, freight and commissioning included. For overseas territories and other countries, as well as for maritime transport coastal, transport costs will be calculated according to the current rates. The validation of the estimate by the customer is required.
The price charged to the customer is the price indicated on the order confirmation sent by AXLOBE INTERACTIVE LLC price. The product price is payable in cash on the day of the order. Payment in cash on the day of the order, by debit or credit card. Our Online payment solution FIRST DATA - BANK OF AMERICA or PAYPAL allows you to pay via in a 100% SSL secure environment without going through the server of our website, making sure our banking partner only knows your details. Online via PAYPAL service, or if the client is already registered with PayPal. The payment costs through PayPal Service is the sole responsibility of AXLOBE INTERACTIVE LLC and does not oblige the customer to open a PayPal account. all credit cards accepted : American Express, Visa, MasterCard (international )... The payment by card will be only valid when the concerned payment center will approve the payment. In case of refusal, the order will be automatically cancelled and the customer notified by email. In addition, AXLOBE INTERACTIVE LLC reserves the right to refuse any order from a customer with whom there is a dispute.
In case of a credit card payments with an outside of US billing address, we may ask for proof of ID.
8. LIMITATION OF LIABILITY/EXCLUSIVE REMEDY/INDEMNITY: SELLER’S SOLE LIABILITY UNDER THIS CONTRACT FOR ANY BREACH, TORT, OR OTHER CAUSE OF ACTION IS LIMITED TO THE LEAST EXPENSIVE OF (I) A REFUND OF THE AMOUNT OF THE PURCHASE PRICE ACTUALLY PAID TO SELLER LESS STRAIGHT LINE DEPRECIATION OVER A 5 YEAR PERIOD, (II) BUYER’S ACTUAL, DIRECT DAMAGES (EXCLUDING THOSE LISTED BELOW), AND (III) REPAIR OR REPLACEMENT OF THE PRODUCT OR THE NON-FUNCTIONING PART OR SERVICE. BUYER’S SOLE REMEDY IN CASE OF NON-DELIVERY BY SELLER SHALL BE LIMITED TO REFUND OF THE AMOUNT OF PURCHASE PRICE PAID TO SELLER, IF ANY. THESE REMEDIES ARE BUYER’S EXCLUSIVE AND SOLE REMEDY. SELLER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, SPECIAL OR OTHER DAMAGES OR LOSSES, INCLUDING LOST PROFITS AND ECONOMIC OR INDIRECT LOSSES, EVEN IF SUCH ARE FORESEEABLE OR COULD BE OR WERE REASONABLY ANTICIPATED, OR FOR ANY INJURY, EITHER PERSONAL OR BUSINESS, OF ANY KIND TO ANY PERSON, PREMISES OR PROPERTY ARISING FROM THE USE, MODIFICATION OR APPLICATION OF THE PRODUCT(S) AND BUYER SHALL INDEMNIFY, DEFEND AND HOLD SELLER HARMLESS FROM AND AGAINST ANY SUCH CLAIMS MADE AGAINST SELLER.
This contract is subject to FLORIDA Law. AXLOBE INTERACTIVE LLC cannot be held liable for damages of any kind, of AXLOBE INTERACTIVE LLC will, in any event, exceed the amount of the order and cannot behold responsible for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of difficulties, applying to this contract, the buyer has the option, before any legal action, to seek an amicable solution with the help of: a professional association, a consumer association or any other counsel of his choice. Please remember in the search for an amicable solution does not let go of the lawful guarantee, nor the duration of the guarantee . It is recalled that in general and subject to the discretion of the courts, the provisions of this contract relating to the guarantee contract that requires the buyer to honor its financial commitments to the seller. Any claims or disputes will always be received with goodwill from LivingRoc, good faith is always presumed in those who take the trouble to explain his situation. In case of dispute, the customer should first contact the company to find an amicable solution. Otherwise, the Commercial Court of FLORIDA has exclusive jurisdiction, regardless of the place of delivery and method of payment accepted.
10. Certification - Plumbing Code & lifetime warranty (only bathroom)
In all cases AXLOBE INTERACTIVE LLC Livingroc.net cannot be held responsible for non-compliance with regulations and laws in force in the receiving country or state for the US and CANADA (UPC - CUPC - Plumbing codes vary by state; Axlobe interactive - livingroc.net is not responsible for code compliance = bathroom), the responsibility AXLOBE INTERACTIVE LLC is always limited to the value of the product, its value to date Sales and without appeal against the brand or the product manufacturer. In any case, the customer benefits legal guarantee against eviction and hidden defects . Provided that the buyer proves the hidden defect, the seller must legally repair all the defects,This warranty does not cover any costs associated with installation. if the buyer goes to court, it must do so promptly" after the discovery of the defect. You can contact customer service by email at email@example.com if there are doubts about your benefits.
AXLOBE INTERACTIVE LLC - LIVINGROC warrants that its products are free of manufacturing defects in materials and workmanship from the date of purchase to the original owner for life (only bathroom products) and for one year for our outdoor products. This warranty does not cover any labor, transportation costs, damage or other expenses of any kind, incurred with the sale or use of the products. Moreover Our Warranty does not cover cracking of our products ( any kind of products) by thermal shock (Warranty DO NOT COVER any natural weather damage to the stone mosaics caused by ice, snow ....) scratch on tempered glass (dining - living) , for the rest of our range the products gave a one year limited warranty. (more details on our limited lifetime warranty here)
11. legal information
The information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts. The lack of information result in the cancellation of the order. In accordance with the law, the processing of personal information about customers has been declared to the IT National committee and Liberties. The customer has a right to access, modify, rectify and delete data concerning him. AXLOBE INTERACTIVE LLC can intervene in those cases. In addition, AXLOBE INTERACTIVE LLC makes the commitment not to provide any information on its customers to third parties with or without payment .