SHOWROOM : Do you have a showroom or a store where we can see your products ?
We have an unbeatable value for money we sell exclusively on-line and have no showroom or point of sale. To help you make the best choice, we emphasize the quality of our on-line photos, we have on average about ten photos of every reference! Photos were selected with care and taken by ourselves. The integrity is realized when you see the photos and see the big loyalty between the on-displayed product and the one that you will receive. Result: we only have 0,5% of return on all our range of products and it is not a coincidence!
COSTS : What allows you to offer prices so competitive?
CUSTOM MADE PRODUCT: « Do you produce « custom made product » for your tables, vessel sinks, shower trays ...?»
OFFER : Do you have other models that are not shown online? In an other size?
All the models and the sizes we have are posted on our site, which is daily updated. When a new model or a new size is available in stock, it is immediately on-line " in stock (green status)"
DEADLINE : What is the delivery time frame for an order? May I be told of delivery date?
For basins, shower trays, kitchen sinks: 1 to 3 working days of preparation then delivery under 2 days to 7 days. For outdoor garden tables : 2 in 3 working days: then delivery under 5 days to 10days. Almost all the time the delivery deadlines are respected. These deadlines are applied after receiving and validation of your order
DELIVERY COSTS : How is the delivery calculated? what is the cost? Do you offer free shipping?
Our carrier charges according to the the weight. You can calculate directly the expenses of on-line delivery by adding the product to cart (without commitment from you).
We could have added the price of the average national transport on all of our prices and advertise "free shipping" as many of our competitors do, but we have chosen a different approach. At Living'Roc we want to show the true value of things by separating the freight transport. Therefore when we announce "Free Shipping" on orders over $1700 you can be sure to get a real discount.
RESERVATIONS : The product is not in stock, your site indicates that we can Pre-order it, how can it be done?
IMPERFECTIONS and PARTICULARITIES : the natural stone often presents variations of colors? Is it a defect?
On the contrary, veining, misprints and other variations of colors make all the charm of the stone and distinguish it from non-natural materials! We work only with dedicated craftsmen which work the natural stone straight from the block, in opposition to products made on production lines in an industrial way.
CONTACT : May we contact you by telephone for more informations ?
STONE FINISH : Which stone finish Do you make and what is the difference between?
Honed Finish : As per the polished finish above, a honed finish is achieved by using varying grades of abrasive polishing pads until a matte flat surface finish is achieved. (That finish is our favorite ) This finish is not shiny or reflective as per polished, that is why this finish is very trendy at Living'ROC. The granite material suits perfectly to this finish because of its natural features (extreme density and a very low porosity).