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Our commitments

Living'Roc relies on its experience in natural stone to provide its customers with authenticity and quality expected from real natural stone products. Our strength lies in the creativity of our designers especially well known French designer Florent Lepvreau and expertise of our partners always moving towards the same goals: quality and originality of the products.

We work directly with artisans to bring you the best "quality / price" ratio.  However, it is still in our services that our customers enjoy our best value:

  • Specialized deliverers for carefree delivery
  • An efficient customer and after-sales guarantee impeccable service.

Quality of customer service

We are available: Monday to Friday from 9:00 am to 8:00 pm and Saturday to Sunday from 11:00 am to 8:00 pm - TOLL FREE : 1-800-921-7969

Satisfied or money back garantee 30 days!

You must be totally satisfied with the products and services that are offered by Living'Roc!

However, you are quite right to change his mind. In this case, you can return your order within 30 dayswith your receipt and request for either an exchange or a refund minus shipping and restocking fees. No questions asked. Our unwavering commitment to buy with confidence our LivingRoc products

« We want all our customers to be able to buy with confidence ; we will do our best to answer to your quality expectations ; in any situations, call us first before complaining somewhere else. »Violations of this policy may result in a range of actions, including Feedback removal, cancellation of return requests, limits on overall buying activities on our websites, and account suspension. Demanding a partial or total refund or discount under threat of negative Feedback, low detailed seller ratings online, or opening a charge back case isn’t a behavior we allow. Unpaid items : It costs LivingRoc time and money and holds up inventory. The unpaid item policy helps create a safer and more successful buying and selling experience.

Our unwavering commitment to buy with confidence our LivingRoc products

Products:  Top of the range furniture

  • Fully based natural stone
  • Handmade (sinks, base plates)
  • Carefully shaped
  • Environment-friendly
  • Trendy designs
  • A very low price
  • Limited edition (for some products )
  • To environmentally friendly packaging
  • Adapted to everyday life (stone processing)
  • Easy maintance 
Customers services:  Quality of services
 
  • Responding to e-mails within 24 hours
  • An unrivalled value for money
  • Secure payment 100%
  • Professional carriers.
  • Stocks updated in real time
  • Strict deadlines for delivery.
  • Satisfaction guaranteed / Refunded 30 days
  • Short delay delivery
  • Personalized service and follow up to your order.